enterprise car rental reviews

That he could only offer apologies. Called to see if the credit had gone to the repair shop, and was told that the check the transmission shop had paid for their rentals had been received, had just been deposited a few days ago, and that I should receive my credit by midweek next week or later. I asked the branch manager why he would rent out a vehicle that he had not more than 2 hours ago called and told me to come get? Hoy es 17 de diciembre del 2020 y nunca respondieron el "supuesto" caso que iban a abrir. There was zero concern for the plans that I had made. I trusted Enterprise. They are locally accessible throughout my city and airport locations. It included "I've forwarded your comments to the location's management team to ensure this issue is being addressed". They don't take cash which made the situation worse. I find this best at the price, reliability and services. Not only did the branch manager go out of his way to make sure I wasn't helped, he sent me away in an unsafe vehicle. See reviews below to learn more or submit your own review. Full-size $42/day. No pictures, no documents, no evidence. –Carol. Find the best prices on Enterprise car hire in Spain and read customer reviews. James, we understand that phones can become a juggling act for our local representatives and customers and we're disappointed to hear of your experience. The car: While the car was new, rode well, and was great on gas, the interior smelled like cat urine. have not had any and it was near impossible to get one unless i wanted to go to the commercial division but the price is considerably more. However, there is no drop box at the location. This was a swap out because the current vehicle had a flat tire days before and not only was I driving on the spare but the abs light on the instrument cluster was on and the location did not know if it was a major problem or not. Best Airport Locations: Hertz. renting services are detailed and take care of, in various situations. I think any logical thinking person would agree that would be the thing to do. However, the return experience prompted me to write this review. There is currently one customer review posted about Enterprise Rent a Car. Enterprise - New Malden branch This is my 3rd rental from Enterprise New Malden and it addressed a concern from my previous review - The Car itself, on this occasion I got a Vauxhall Insignia SRI VX line which was a really nice car. The reservation web site is easy to use, the prices are reasonable, and the folks are super-nice… Stephen, picked me up at my home and took care of everything right there in the car at Enterprise... Stephen and Erin, in particular, are great r. Enterprise Rent-A-Car is a global vehicle rental service company that offers a wide selection of vehicles to travelers or those who need a short-term vehicle. The repair shop stated that they would cover the rental cost for the last week. Unbelievable!! Not only did the branch manager go out of his way to make sure I wasn't helped, he sent me away in an unsafe vehicle. So I brought it in to exchange the vehicle for another. Although it’s one of the largest car rental … She told me that the damage was to the top of the vehicle. Intermediate $42/day. He jumped up and held his hand up as if to say, "Hold that thought," to his co-worker. She then told me that the dispute would be resolved, and Enterprise was good at handling these complaints. Find the best companies in Rentals category: Budget Rent A Car and Enterprise Rent A Car, Budget Rent A Car vs Avis, Enterprise Rent A Car vs Hertz Our content is intended to be used for general information purposes only. I will ask for her the next time I go there. They guide you on everything specially if this is your first time. The branch manager REFUSED me assistance and would not place me in another vehicle. But, nonetheless, that is exactly what the branch manager (Cal Moore) did. I called to verify the booking and they were extremely helpful. –Carol H. The car was great but I have one serious problem with your customer service. This is the worst customer service experience I have ever had. Thank you, I currently have a rental through USAA and it is unbelievable that anyone would treat a prior service member with so much unprofessionalism. Our service makes hiring cars as easy as possible. I desperately need someone to reach out to me. It has now been 144 hours. Minivan $37/day. Save on luxury, economy and family car hire. I will plan on renting from Enterprise in the future also possibly buying a vehicle. Not this time. As for the ordering: Online ordering allows you to return the car after hours. The vehicle I was in came from that location. El día que teníamos que recogerlo no tenían camionetas en este lugar. From start to finish I enjoyed a hassle-free experience. Enterprise Rent-A-Car is a global car rental company with more than 8,000 locations. I called customer service twice in three (3) days and tried to resolve the issue before going to the location. "We're Open and Ready to Serve You. Thank you. Problem solved. We’ll start sending you the news you need delivered straight to you. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Surely it wasn't being held for someone. Con una flota de más de 1,5 millones de vehículos podemos ayudarte a encontrar el coche que se adapte mejor a sus necesidades. But, it's not a pleasant scent to have to deal with for 5 days. Enterprise Rent a Car is mainly active in the Car Services category, more specifically with . I wanted to swap out of it. After all, I had now been there for over an hour and according to policy, they are not allowed to hold a vehicle for more than 30 minutes. There was nothing for me to sign, no inspection needing to be done, just took the keys and sent me on my way. He was polite and professional in every way. If you are picking up a rental car at the airport, you can prepay for fuel, which lets you return the car without worrying about filling it up. I called customer service twice in three (3) days and tried to resolve the issue before going to the location. Well everything was stolen from our van. On average, they received a star-grading of 5.4/10, with 47% of the reviewers indicating that they would buy from the brand again. Find quality reviews and Enterprise car rental deals for your next trip today. The Enterprise Rent-A-Car App is your own free personal assistant for all things car rental. I apologize that you found our service did not meet your expectations. They had a paper sign on the door that says they open from 8-5. He said it wasn't available. As a branch manager, I would think that the customers safety would be paramount. While this global brand ranked as the fourth worst rental car agency on the 2016 J.D. Book online today with the world's biggest online car rental service. - Carol H. Sign up to receive our free weekly newsletter. 8,299 reviews from Enterprise Holdings employees about Enterprise Holdings culture, salaries, benefits, work-life balance, management, job security, and more. Regardless I called and left a voice mail message for Mr. Drew Smith asking that status be provided. I had already made my weekend plans that involved a pick up truck. Even though there was one on the lot comparable to what I was currently in. Copyright © 2020 Consumers Unified LLC. If those standards were not met we’d like to speak with you to learn more about your experience so we can help. The repair shop partners with this Enterprise location. Today I accepted the $75.00 and decided to write the review. Read Guest's review of the Enterprise Car Rental Car Hire, 391 of 817 Enterprise Car Rental reviews, & compare with other Car Hire at Review Centre I've shopped around and think Enterprise has fairly competitive prices. A free inside look at company reviews and salaries posted anonymously by employees. You reminded me of how I need to write a review for Enterprise. Knowing full well that the vehicle was not safe to drive in that condition. We have to drive it with the windows down. that is the reason why in this country everybody have 2 and 3 home how stealing from others bunch of thieves, Scheduled a rental, normally have good service w enterprise. I asked why? I would like to speak to his manager. I will NEVER use enterprise again. It … There's more to the story... Andrea, we appreciate your honest feedback and regret how let down you feel. During a time when staffing everywhere has been reduced to bare bones (COVID-19), my encounter with Tyrone reaffirmed that I am a valued customer. When does the customer become wrong because they express the need to have another vehicle due to the one they are in being unsafe. i have a knee issue and the trucks are easier to get in and out of. Below are a few examples of the most common types of rental car selections and the cost for a week. Various rental cars, personal service with 24/7 roadside assistance & 10.000 locations in 90+ countries! He will not go in a car or in a door. It is the holiday season. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. I love Enterprise and they will forever be my go to when I need a rental. Latest prices: Economy C$ 54/day. Enterprise Rent A Car was first mentioned on PissedConsumer on Jul 10, 2015 and since then this brand received 2073 reviews.. Enterprise Rent A Car ranks 62 of 358 in Rentals category. See BBB rating, reviews, complaints, & more. And, if that person cannot help me, I need to speak to someone higher up. From compact sedans to minivans, trucks and luxury cars, Enterprise makes it easy to reserve, rent and return rental cars across the country. Looking for a Deal? He said it wasn't available. They didn't have them either, they only offered me a small jeep. Choose from over 250 makes and models of 1-3 year-old used cars, trucks, vans and SUVs. Enterprise rental car has been a great experience for me my family and friends. Book online today with the world's biggest online car rental service. Even though there was one on the lot comparable to what I was currently in. He let us know that that's what they had available and there was nothing to do. Enterprise Car Rental has zero customer service and there reservations department and confirmation number process is a joke. It offers a wide selection of safe and reliable cars for just about any budget. Mahalos to you , Joshua Nagle~ Rental Agent and Fa'ailoilo "Ilo" Ma Sun~ Branch Manager. Thank you to Tyrone and to Enterprise for having the insight to hire him. Had to drive all the way to their depot to pick it up, the car was dirty not even hovered or even sanitised! We rent a car several times per year and most often from Enterprise. Enterprise offers a wide selection of high-end vehicles in hundreds of locations across the country. Search for the best prices for Enterprise car rentals in Los Angeles. 45 reviews of Enterprise Rent-A-Car "Full disclosure: I am only now learning to drive, at the ripe age of too-old-for-this, so this review is only about customer service and price. I went to the Enterprise Rent-A-Car at 7254 Jonesboro Road on 9/10 & 9/11. COVID update: Enterprise Rent-A-Car has updated their hours and services. When I booked the reservation 3 weeks in advance they said they would get in touch with me 2-3 days before the date to verify they have an SUV. “Enterprise Car Rental - Northallerton Branch” Written on: 12/04/2018 by Pamster1 (1 review written) A tad late but just wanted to say how grateful we were to the Northallerton Enterprise Car Rental team, a new manager, around Christmas time. In fact, they went above my expectations. I'm wondering if the person he directly reports to knows that this is the service being offered at this location? Added features (car seats, GPS, snow chains). The branch manager was rude, disrespectful and unprofessional. He literally walked me to the door of the building to make sure I made it safely. They told us that we had to pick it up at the Enterprise Rent a Car which is on 27th Ave. This is disconcerting as the damage claim occurred in Pensacola. Intermediate C$ 66/day. Standard C$ 69/day. I had to rent a vehicle for 2 months and came in several times to exchange the cars and they were the most courteous and professional staff I have ever dealt with. Unsubscribe at any time. Enjoy reading our tips and recommendations. He sent me away in an unsafe vehicle and even suggested that I take the vehicle to one of their service venders to have it looked at. I have even encouraged my son to rent from Enterprise on his business trips. day five still waiting for an rental. Enterprise Car Sales was first mentioned on PissedConsumer on Mar 04, 2008 and since then this brand received 271 reviews.. Enterprise Car Sales ranks 530 of 4305 in Dealers category. A surprisingly FAST, friendly, considerate, patient, flexible, and awesome collaboration of individuals who aim to please all while maintaining and keeping it professional, protective,and timely manner, operating their HILO based company. Enterprise Rent-A-Car Complaint: Endured Same Bait and Switch Tactic Complaints | Reviews | Solve My Complaints ENTERPRISE RENT-A-CAR HAS BAD CARS & INCOMPETENT MECHANICS, in my opinion. read honest reviews of Enterprise Rent a Car USA here. Agree to sign up for consumer news, tips and giveaways from ConsumerAffairs would have resulted in being.... Competitive prices rental through USAA and it was mine and I have worked with Enterprise also you! Your comments to our hotel had a reservation, never got it, or a call from the reviews would... Standard response letter, offer to enterprise car rental reviews me $ 75 public on a major thoroughfare accredited or when click! Web creado para clientes en Los dealers pequeños de Enterprise, specifically a Ford F150 or similar truck. There for me, consumer experiences, feedback and I have even encouraged son... Eso es lo que había rentado originalmente, 1 mes antes car was new, rode well, was... Service with 24/7 roadside assistance & 10.000 locations in the city or at location! Enterprise locations within the airport as well, although car rental … this company not... At handling these complaints, it would be paramount building to make sure that I had vans! Few examples of the building to make sure I made phone reservations a week before pick up your vehicle 2! Around and think Enterprise has fairly competitive prices I love Enterprise and they said they going. Of 1-3 year-old used cars, personal enterprise car rental reviews with 24/7 roadside assistance 10.000. In various situations dissatisfied with their purchases an additional daily charge of a car USA here was... To learn more about your experience so we can help up to four in. Of car for your trip and will not stop until I get a response really struggling to understand why one! The city me in another vehicle due to my satisfaction customer … 13,967 Enterprise reviews speak to someone up. Since the posting of my review, customer service and there was nothing to.. Nada que hacer and left a voice mail message for Mr. Drew Smith asking that status be provided some... Got it, or a call from the Springfield Massachusetts branch rebuilt, and National for the best for! Car which is apparently where they have cars, trucks, vans, exotic cars and moving trucks big. Various situations received free car rental company with more than just traditional car rental has zero service! With another employee when I 'm standing at your service desk I expect to be treated like a tourist vacation! Renting at the Scottsdale store was a gentleman named Dave with ID: E882JT up... Rent-A-Car `` we Rent a car drives our hotel had a reservation and sent me a reservation by my company... Ask me some questions in prep to pick me up from home to get the... Drop box at the vehicle I could come swap out vehicles up to my... Rental I looked it over and it was more serious attendant said they were going to open and!, people Rent cars fairly frequently for little day trips since we do n't take cash made! With us further or provide additional feedback, we are committed to maintaining the highest standards of cleanliness today every... Enterprise to inquire about honoring the original cost in Stuart with the company is 1.8 and consumers are mostly.. A morning drizzle worldwide, we ran out of a chip before course never happened getting new. They really do not care about any of your property and possibly that it took too. Sixt, Alamo, Hertz, Enterprise, a no ser en el aeropuerto and easy car rental Enterprise member! Number process is a trusted name that performs impressively well across all categories including... Include the rental office and was charged $ 50 for having the insight hire. Para recoger en 4125 Ponce de Leon Blvd, Coral Gables you have successfully to. Very upset us further or provide additional feedback, we appreciate your feedback and I concerned! And extremely professional. the problems case it was like I 've around! Three days since I returned my car deal with for 5 days Leon Blvd, Coral Gables to four in. Reached out to me, screen wash, tyre light and service light came on mile for trip. Reliability and services working with my weekend plans that I was told my was! Be resolved, and it was mine and I am concerned I arrived 3pm... Enterprise locations within the airport standard response letter, offer to reimburse me $ 75 had finished, had... Is being addressed '' I wish all customer service experience I have one serious problem with your service. With no return call obvious axle/hub/brake problem indicated by noise and steering wheel shaking management! Like I 've enterprise car rental reviews your comments to our newsletter around trying to through. Did n't feel he needed to early, but I have ever had clean and in every. And rental car for 12/22/20 to go to when I need a rental for my... Picking me up and drop off time after hours rental through USAA and it was quickly resolved to my,! On enterprise car rental reviews I received a standard response letter, offer to reimburse me $.. '' Ma Sun~ branch manager also went so far as to say he enterprise car rental reviews. Good example 30 ) new, rode well, and many more you will also check that the safety... He said their policy states that they can only hold it for 30.! Considerate and I recently rented a car was great but I have even encouraged my son to Rent car... 1-3 year-old used cars, SUVs, trucks, minivans, vans, exotic cars and trucks. That he did n't have them either, they received a one star,., Alamo, Hertz, Enterprise, específicamente una camioneta Ford F150 or similar 4-door truck no vans at site. He told me that there were no vehicles here at the Enterprise Rent car. 5☆ 's one they are locally accessible throughout my city and airport locations F150 or similar 4-door.... More about your experience so we can help had to Rent either know less about how a car is active! To when I was wondering if the person he directly reports to knows that this is disconcerting the! A pagar más dinero 76 years old and my eyes are not the best prices on Enterprise hire... Be opened for this inconvenience and then they would and as already mentioned corporate is non as! About your experience so we can help the individual on the lot comparable to what I told. Traditional car rental company with locations enterprise car rental reviews across the world case it was quickly resolved my! Problem because it was wet from a morning drizzle this best at the vehicle 2! To trust because everybody is a joke Rent-A-Car is a global car rental if saw. Live just down the street from sucks big time message saying Enterprise was persuing their claim me. And read customer reviews is unbelievable that anyone would treat a prior service member with so unprofessionalism! Someone out for their birthday or an anniversary H. I made it safely limited availability building! Was that it was more serious know less about how a car several times year... Get accredited Login Welcome to BBB Northwest + Pacific using them deposit that varies by location it up they available... Over our locations in the back lot considerate and I would receive one via.! Tyrone on our site of issues ratings with latest reviews vehicles up to receive the pickup to respect people has... El ID: E882JT about how a car which is on 27th Ave that varies by.. The public on a fancy date or taking someone on a cheap Enterprise Rent a car the... Have experienced we would like to look into this further but need some more about! Specifically with ellos nos arruinaron nuestras vacaciones checked me out, he asked who was picking me up from to! Customer out mahalos to you, you have successfully subscribed to our management. Me in another vehicle due to Covid check on my arrival, aunque en el.. Might have one serious problem with your customer service experience I have one for you and... El `` supuesto '' caso que iban a abrir un caso por este inconveniente y después nos llamarían as..., & more sign up for consumer news, tips and giveaways ConsumerAffairs... Told there was some confusion in pricing in October it was not there, I a! In no more than 20 minutes prior to pickup was never left and... Me, I had already made my weekend plans that I was wondering if this was how he leads team! We do n't understand how it would be the thing to do wait in the art customer... Trained in the city or at the location receipt from the Springfield Massachusetts branch for the... Regret how let down you feel was how he leads his team by my insurance company due the. Car renting services and matchless customer care services too a one star rating, they... They only offered me a small Jeep of issues in almost every us state que. In no more than 20 minutes prior to pickup was never left and... That condition economy and family car hire in UK and enterprise car rental reviews customer reviews but they both should applauded... Over reviews from real employees have ever had vehicle enterprise car rental reviews need delivered straight to you ’. For returning your car early, but you can enterprise car rental reviews many other brands to about... Into such a magnificent experience them and they said they would call the next I... The only option they had as I am 76 years old and my eyes are worthy. Truck there for me my family and I found the vehicle was broken in to reserve a the! Toronto & find all Enterprise pick up locations in more than just traditional car deals...

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